Frequently Asked Questions
After 34 years of experience remodeling homes in the Portland area (and living through many remodels of his own home!), Steve understands how important your home is to you and your family. He also understands the questions and concerns that come along with inviting a contractor into your home.
Here are some of our customer's most common questions, along with answers from our many years of experience.
HOW LONG WILL THIS JOB TAKE?
SLS Custom Homes and Remodeling has been building new homes and remodeling for over 30 years. With our experience, we can review your project and see all the variables. We can then set a schedule for you to work and live by. We average 45 working days for most major remodels and approximately 5 months for new home construction.
ARE YOU COMPETITIVE?
Yes! We use quality products, trained craftsmen and offer a fair price. Plus we do the job right the first time and on budget! We work with you to design your remodel needs to fit your specifications for quality and cost. We'll give you an honest bid for honest work! SLS CUSTOM HOMES & REMODELS has spent over 30 years keeping our customers happy.
HOW CAN I SAVE MYSELF SOME MONEY?
We will meet with you to explain the entire process and address all aspects of the job before your acceptance. We can suggest what you might do for prep work to reduce your costs.
WHAT IF I HAVE A QUESTION DURING CONSTRUCTION OR NEED FOLLOW-UP WORK DONE?
Our track record of over 30 years of making customers happy speaks for itself. Our goal is to deliver to you what you want in a project and to be available for follow-up questions and work on an ongoing basis.
WHY SHOULD I HIRE SLS CUSTOM HOMES & REMODELS?
SLS CUSTOM HOMES & REMODELS is a builder that you can trust! We do WHAT we say we're going to do! We do it WHEN we say we're going to do it, and we do it for the agreed upon price and stay ON BUDGET! Over 30 years of service in the Portland metropolitan area, our references speak most clearly to this, and are available upon request from the many satisfied customers.
HOW SOON CAN WE START?
SLS CUSTOM HOMES & REMODELS maintains a job start projection sheet which allows us to schedule jobs as they are ready. We need to finalize plans, specifications and costs and submit for building permits. The sooner a commitment is made, the sooner your project gets into our schedule. We generally schedule to be ready to start your project when building permits are ready to be issued, so delay is minimal.
WILL I BE ABLE TO LIVE HERE WHILE THIS JOB IS GOING ON?
During all remodeling or construction jobs, we clean after ourselves and try to protect your home in the best possible way and always meet or exceed your expectations.
WHAT IF I HAVE A COMPLAINT AND FEEL SOMETHING ISN'T RIGHT?
We'll do whatever it takes to make it right, and you won't get put off. When the job is done, we will fully explain all possible contingencies, so you won't be alarmed if you see natural occurences affecting the project.
Re: SLS Custom Homes
To: Dear Potential Home Remodeler,
Please call me for a discussion regarding the performance of SLS CUSTOM HOMES. I met Steve Stolze about a year ago regarding a remodel of my family home. It’s important to understand this home is near and dear to my heart, as it was my grandparents home. I needed the spirit of my grandparents and parents to still rein strong in this home, as it is the strength and home base of our family of 4 siblings, 10 grandchildren, and, so far 5 “greats” (not to mention all the in-laws and a biz zillion cousins, etc).
This was nothing short of an extremely emotional experience for me. At the same time the old metal cabinets were taken out, my father passed away. My Mom found comfort in finding pieces of the old linoleum. It was a bittersweet experience in that regard. However, this home continues to be the mainstay and gathering place of our family. The Stainglass Sunburst was in my great-great Aunt Mary’s house in 1892. This remodel and the dedication of SLS has provided my family a new beginning with old ties. It is so awesome!
My experience recommendation of SLS comes at the highest levels! I prepped myself for the most difficult experiences and was continually surprised at the customer service, flexibility, understanding, and overall solution oriented team of professionals. Between Steve, Joan, Jeff, Randall, and their incredible teams, I ended up with so much more than my family had dreamed for.
Being a Mortgage Banker of 21 years, I will forever be indebted to SLS for their care, expertise, and incredible result in my home!
Please, call me for specific questions and dialogue!
Dear SLS Visitor
Hello! You are about to embark on one of the biggest decisions you'll make regarding your home. For us, we would have not remodeled our house without having SLS do the work. We had heard many "horror stories"– half finished jobs, poor quality workmanship, and had also seen homes where the "remodel" looked like a part of some other house that had been stuck on like legos! If we were going to remodel, we needed someone we could trust.
We have known Steve Stolze, President of SLS, for over fifteen years. We initially met him while he was the Mayor of Tualatin. At that time he impressed us as a concerned, caring and fair man. We had seen his signage on several developments throughout Tualatin (Bristyn Meadows, Jeffwood Estates) and been impressed with the high quality workmanship of his homes. You can drive around Tualatin today and see how well these homes have held their value over time. We have also seen the beauty of his high-end custom homes, with one "Italian kitchen" in an $800,00+ home, that is still the best we have ever seen (including ones in Italy!)
We purchased this home, in part, due to the expansive entryway. It wasn't until after we had made an offer on the home that we learned the previous owners had hired SLS approximately ten years ago to remodel the entryway! Talk about resale benefits, even years later!
SLS says they will "do what they say, on time, and on budget". Steve worked with us to design exactly what we wanted, how we wanted it. He advised us on appliances and fixtures but let us make several decisions. He gave us a price range and stayed with the estimate, and exactly at contract price. He said he could do the work in six to eight weeks. We were back cooking in our new kitchen less than eight weeks from the start of the project.
Personally we couldn't be happier with the end result. We can have friends and family over, and still enjoy their company while cooking and cleaning. It has made our kitchen the "heart of our home".
The Eichelbergers (Eric, Brenda, Katie and Evan)